Billing, Refunds & Cancellation
This policy governs subscriptions, renewals, invoicing, payment failures, and refund handling for paid IRU Shield plans and enterprise arrangements.
1. Billing model
Paid plans may be billed monthly, annually, per device, per seat, per organization, or through custom contract arrangements. Taxes, local charges, and payment processor fees may apply where required.
2. Renewals
Unless otherwise agreed, subscriptions may renew automatically at the end of each billing cycle. Customers should cancel before renewal to avoid charges for the next cycle.
3. Refunds
Except where required by law or expressly stated in a plan offer, fees are generally non-refundable after the paid term begins. IRU Shield may, at its discretion, offer credits or refunds in limited circumstances such as duplicate billing or material billing errors.
4. Nonpayment
Failure to pay may result in suspension, downgrade, service restrictions, or termination after notice or grace periods where applicable. Emergency protection actions may continue where necessary to protect the platform.